Customer Service & Verification Coordinator

SLM Facilities; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

SLM Facilities is seeking a Customer Service Representative Level 1 to ensure scheduling, verifications, and discrepancies are resolved promptly and accurately. You will interact with customers, strategic partners, and internal teams to meet quality standards.

The role is primarily office-based with potential remote work upon business needs, operating weekdays 8:00 am–5:00 pm. The ideal candidate will have strong organizational and data-entry skills, and proficiency with Windows and common

Qualifications

• High school diploma or equivalent required.
• Ability to manage daily operations with attention to detail and efficiency.
• Strong customer service skills, ensuring service consistency and satisfaction.
• Ability to analyze service data and implement practical solutions.
• Effective team collaboration.
• Ability to operate in a fast-paced setting.
• Adaptability and effective multitasking in a dynamic work environment.
• Proficiency in Windows, Word, Excel, Outlook, Smartsheet, Teams, and internal management systems.

Responsibilities

• Perform post-service follow-up to verify services were scheduled correctly, accurate pricing, and work has been completed.
• Manage administrative service verification tasks including documentation, confirmations, and record updates in the ERP system.
• Coordinate and manage the Hoods ATP process, including scheduling SP visits, confirming completion, and collecting required documentation.
• Manage and resolve Level 1 ticket reasons, resolving basic service inquiries and requests; this includes work order creation.
• Utilize third-party work order platforms.
• Maintain accurate records by creating and updating tickets that document all service interactions.
• Resolve discrepancies in a timely manner.
• Other duties, as assigned.

Job description

SLM Facilities is seeking a Customer Service Representative Level 1 to ensure scheduling, verifications, and discrepancies are resolved promptly and accurately. You will interact with customers, strategic partners, and internal teams to meet quality standards.

The role is primarily office-based with potential remote work upon business needs, operating weekdays 8:00 am–5:00 pm. The ideal candidate will have strong organizational and data-entry skills, and proficiency with Windows and common