Customer Service Representative – Entry Level

SLM Facilities; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

SLM Facilities is seeking a Customer Service Representative Level 1 to ensure that scheduling verifications and discrepancies are rectified in a timely and accurate manner, aligning with company standards. This role handles post-service follow-up, documentation, and ERP-based verifications in a fast-paced office environment in Kentucky.

Primarily office-based with remote work available; hours are 8:00 am–5:00 pm, Monday–Friday.

Qualifications

• High school diploma or equivalent required.
• Entry level; willing to train.
• Strong customer service skills, ensuring service consistency and satisfaction.
• Effective team collaboration.
• Ability to operate in a fast-paced setting.
• Adaptability and effective multitasking in a dynamic work environment.
• Proficiency in Windows, Word, Excel, Outlook, Smartsheet, Teams, and internal management systems.

Responsibilities

• Perform post-service follow-up to verify services were scheduled correctly, accurate pricing, and work has been completed, etc.
• Manage administrative service verification tasks including documentation, confirmations, and record updates in the ERP system.
• Coordinate and manage the Hoods ATP process, including scheduling SP visits, confirming completion, and collecting required documentation.
• Utilize third-party work order platforms.
• Maintain accurate records by creating and updating tickets that document all service interactions.
• Other duties, as assigned.
• Maintain ongoing communication with internal teams and leadership.
• Build relationships with strategic partners.
• Maintain positive, professional, and accurate communication with all customers, strategic partners, staff, and SLM leadership and management.
• Primarily office-based, with remote work available upon business needs and approval.
• The department is staffed 8:00 am – 5:00 pm, Monday through Friday.
• Adjust responsibilities based on departmental needs and business priorities.

Skills

Customer service

Attention to detail

Teamwork

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Windows

Word

Excel

Outlook

Smartsheet

Teams

Job description

The Customer Service Representative Level 1 ensures that customer and strategic partner scheduling, verifications, and discrepancies are rectified in a timely and accurate manner. All service interactions must meet company/customer/strategic partner specifications and quality standards.

Essential Functions

• Perform post-service follow-up to verify services were scheduled correctly, accurate pricing,and work has been completed, etc.
• Manage administrative service verification tasks including documentation, confirmations, and record updates in the ERP system.
• Coordinate and manage the Hoods ATP process, including scheduling SP visits, confirming completion, and collecting required documentation.
• Utilize third-party work order platforms.
• Maintainaccuraterecords by creating and updating tickets that document all service interactions.
• Other duties, as assigned.

Communication & Reporting

• Maintain ongoing communication with internal teams and leadership.
• Build relationships with strategic partners.
• Maintain positive, professional, and accurate communication with all customers, strategic partners, staff, and SLM leadership and management.

Additional Responsibilities

• Primarily office-based, with remote work available upon business needs and approval.
• The department is staffed 8:00 am – 5:00 pm, Monday through Friday.
• Adjust responsibilities based on departmental needs and business priorities.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Entry level; willing to train.
• Ability to manage daily operations with attention to detail and efficiency.
• Strong customer service skills, ensuring service consistency and satisfaction.
• Effective team collaboration.
• Ability to operate in a fast-paced setting.
• Adaptability and effective multitasking in a dynamic work environment.

Proficiency in Windows, Word, Excel, Outlook, Smartsheet, Teams, and internal management systems.

Physical and Work Requirements

• Equipment Used: Computer and telephone.
• Travel: Little to no travel required, less than 10%.
• Lifting: Sedentary position. Must be able to lift up to 10 pounds and occasionally carry small items such as files, manuals, and binders.
• Physical Demands: Position requires constant keying, hearing, seeing, and speaking; frequent reaching; and occasional bending, standing, and walking.