Customer Care Specialist: Upsell, Resolve & Retain

Meenan; Newtown (PA); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Retirement Savings

Descrizione del lavoro

Meenan in Newtown, PA is seeking a Customer Care Agent to handle inbound and outbound calls, provide pricing and billing guidance, and identify sales opportunities. You will play a key role in delivering exceptional service and supporting customers through complex issues.

The position offers full-time hours with overtime during peak seasons and potential for advancement within the company. Excellent communication and problem-solving skills are essential.

Competenze

• High School Diploma or Equivalent.
• 1–2 years in a customer-facing role; prior experience in a customer service setting preferred.
• Ability to work well in a fast paced environment.
• Excellent telephone skills.
• Strong troubleshooting abilities.
• Computer proficient.
• Must be flexible for weekday and weekend shifts.

Mansioni

• Taking incoming calls from customers and making outbound follow-up calls.
• Provide consultation on pricing, service plans and billing issues.
• Identify and act upon potential new sales opportunities.
• Assist with customer retention and resolution of issues.
• Collaborate with other departments to ensure timely resolutions.

Conoscenze

Customer service

Communication

Active listening

Problem solving

Telephone skills

Team player

Detail oriented

Formazione

High School Diploma

Descrizione del lavoro

Meenan in Newtown, PA is seeking a Customer Care Agent to handle inbound and outbound calls, provide pricing and billing guidance, and identify sales opportunities. You will play a key role in delivering exceptional service and supporting customers through complex issues.

The position offers full-time hours with overtime during peak seasons and potential for advancement within the company. Excellent communication and problem-solving skills are essential.