Customer Service & Upsell Specialist

Express Wash Concepts; Macedonia (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Unlimited Wash Club

50% off retail items

Uniforms provided

Paid vacation

Job summary

Express Wash Concepts in Macedonia, OH is seeking a Team Member to deliver exceptional customer service and drive sales of our Unlimited Wash Club packages. You will engage customers, upsell, and maintain high standards of cleanliness and safety on site.

You’ll grow with a company that values performance, offers ongoing training, uniforms, and opportunities to advance from entry levels toward leadership roles. This position is on-site and seasonally flexible, with paid time off per policy.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs consistently and up to 50 lbs occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Educating our customers on the benefits of our Unlimited Wash Club.
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.)
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledge base.
• Perform other related duties as required and assigned.

Skills

Customer service

Sales

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Retail equipment

Job description

Express Wash Concepts in Macedonia, OH is seeking a Team Member to deliver exceptional customer service and drive sales of our Unlimited Wash Club packages. You will engage customers, upsell, and maintain high standards of cleanliness and safety on site.

You’ll grow with a company that values performance, offers ongoing training, uniforms, and opportunities to advance from entry levels toward leadership roles. This position is on-site and seasonally flexible, with paid time off per policy.