Customer Experience & Upsell Pro - Growth Path

Express Wash Concepts LLC; Medina Township (MI); Sur place; USD 21 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Company-provided uniforms

Paid vacation

Unlimited Wash Club membership

Résumé du poste

Express Wash Concepts LLC is hiring a Team Member in Medina, OH, starting at $15.00/hour with opportunities to advance. You will deliver outstanding customer service, present Unlimited Wash Club packages, and upsell products to customers to help grow our expanding brand.

You’ll work outdoors, stand for long periods, and operate basic retail equipment (computer, POS). Benefits include paid vacation, uniforms, and the Unlimited Wash Club membership.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsabilités

• Educate customers on the benefits of our Unlimited Wash Club.
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.)
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledgebase.
• Perform other related duties as required and assigned.

Connaissances

Customer service

Upselling

POS system

Retail operations

Formation

High school diploma or equivalent

Outils

POS system

Description du poste

Express Wash Concepts LLC is hiring a Team Member in Medina, OH, starting at $15.00/hour with opportunities to advance. You will deliver outstanding customer service, present Unlimited Wash Club packages, and upsell products to customers to help grow our expanding brand.

You’ll work outdoors, stand for long periods, and operate basic retail equipment (computer, POS). Benefits include paid vacation, uniforms, and the Unlimited Wash Club membership.