Customer Experience & Upsell Specialist

Express Wash Concepts; Warren (MI); Presencial; USD 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Raises on training

Recognition programs

Ongoing training

Unlimited Wash Club

50% off items

Uniforms

Paid vacation

Descripción de la vacante

Express Wash Concepts is hiring for a Team Member position at our Warren, MI location. You will focus on delivering exceptional customer service, promoting the Unlimited Wash Club, and upselling wash packages while maintaining a fast-paced, outdoor work environment.

We offer on-site work with training and advancement opportunities, uniforms provided, and benefits like paid time off as outlined in the employee manual.

Formación

• High school diploma or equivalent is required.
• Excellent customer service and communication skills are expected.
• Ability to engage customers and promote membership options.

Responsabilidades

• Educate customers on the benefits of the Unlimited Wash Club and upsell packages.
• Greet customers and exceed expectations with strong first impressions.
• Engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality checks and safety protocols on site.
• Follow safety guidelines and operate basic retail equipment (computer, POS).
• Address escalations calmly and professionally.
• Learn wash process and equipment to expand knowledge base.
• Perform related duties as required.

Conocimientos

Customer service

Sales

Communication

Upselling

Educación

High school diploma or equivalent

Herramientas

POS system

Retail equipment

Descripción del empleo

Express Wash Concepts is hiring for a Team Member position at our Warren, MI location. You will focus on delivering exceptional customer service, promoting the Unlimited Wash Club, and upselling wash packages while maintaining a fast-paced, outdoor work environment.

We offer on-site work with training and advancement opportunities, uniforms provided, and benefits like paid time off as outlined in the employee manual.