Customer Service & Upsell Specialist

Express Wash Concepts; Dublin (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Pay increases tied to training

Recognition programs

Ongoing training and professional dev.

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation

Job summary

Express Wash Concepts is seeking a Team Member in Dublin, OH to deliver outstanding customer service and drive sales. Start at $15.00/hour with opportunities to advance within a fast-growing, award-winning company that values growth and teamwork.

You will assist customers, upsell Unlimited Wash Club packages, and participate in training, safety protocols, and daily operations at the car wash. Join a team with uniforms, benefits, and paid vacation and grow with us.

Qualifications

• High school diploma or equivalent.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.

Responsibilities

• Provide exceptional customer service and upsell Unlimited Wash Club memberships.
• Educate customers on benefits of the Unlimited Wash Club.
• Greet customers and exceed expectations with strong first impressions.
• Engage with customers pre/post wash to ensure 100% satisfaction.
• Learn wash process and equipment to expand knowledge.
• Operate basic retail equipment (POS, etc.).
• Pitch memberships when interacting with new customers.

Skills

Customer service

Upselling

Sales skills

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Express Wash Concepts is seeking a Team Member in Dublin, OH to deliver outstanding customer service and drive sales. Start at $15.00/hour with opportunities to advance within a fast-growing, award-winning company that values growth and teamwork.

You will assist customers, upsell Unlimited Wash Club packages, and participate in training, safety protocols, and daily operations at the car wash. Join a team with uniforms, benefits, and paid vacation and grow with us.