Customer Service & Upsell Specialist - Growth Track

Express Wash Concepts; Columbus (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Express Wash Concepts is hiring a Team Member for Moo Moo Express Car Wash in Dublin, OH. Start at $15.00 per hour with opportunities to grow into leadership roles as you gain experience and demonstrate strong customer service.

You will provide fast, friendly service, upsell memberships and wash packages, operate POS, and maintain safety and quality standards while working outdoors and on weekends.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Educate customers on the benefits of our Unlimited Wash Club.
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.).
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledge base.
• Perform other related duties as required and assigned.

Skills

Customer service

Sales/upselling

Communication

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Computer literacy

Job description

Express Wash Concepts is hiring a Team Member for Moo Moo Express Car Wash in Dublin, OH. Start at $15.00 per hour with opportunities to grow into leadership roles as you gain experience and demonstrate strong customer service.

You will provide fast, friendly service, upsell memberships and wash packages, operate POS, and maintain safety and quality standards while working outdoors and on weekends.