Car Wash: Customer Service & Upsell Specialist

Express Wash Concepts; Toledo (OH); Presencial; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pay increases tied to training and技能

Recognition programs

Ongoing training and professional发展

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation (per Employee Manual)

Descripción de la vacante

Express Wash Concepts is seeking a team member to deliver exceptional customer service and promote Unlimited Wash Club memberships. Starting pay is $15.00 per hour with room to advance as you grow with the team.

Join a fast-growing company and play a key role in educating customers, upselling packages, and maintaining safety and quality on site. Weekend availability and outdoor work are required as part of a dynamic car wash environment.

Formación

• High school diploma or equivalent or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsabilidades

• Educating our customers on the benefits of our Unlimited Wash Club.
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.)
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledgebase.
• Perform other related duties as required and assigned.

Conocimientos

Customer service

Upselling

Retail POS

Educación

High school diploma or equivalent

Herramientas

POS system

Descripción del empleo

Express Wash Concepts is seeking a team member to deliver exceptional customer service and promote Unlimited Wash Club memberships. Starting pay is $15.00 per hour with room to advance as you grow with the team.

Join a fast-growing company and play a key role in educating customers, upselling packages, and maintaining safety and quality on site. Weekend availability and outdoor work are required as part of a dynamic car wash environment.