Team Member: Growth Path in Customer Service & Upsell

Express Wash Concepts; Warrensville Heights (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Pay increases tied to training and sk­

Recognition programs

Ongoing training and professional dev.

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation (per Employee Manual)

Job summary

Express Wash Concepts in Cleveland, Ohio is hiring a Team Member now, starting at $15.00/hour with opportunities to advance. We are a fast-growing, award-winning company that offers a path to growth and success, supporting your journey from entry level to leadership roles.

As a Team Member, you will focus on delivering exceptional customer service, presenting monthly unlimited car wash packages, and upselling products to customers.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Educating customers on the benefits of the Unlimited Wash Club.
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.)
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledge base.
• Perform other related duties as required and assigned.

Skills

Customer service

Sales

Upselling

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Express Wash Concepts in Cleveland, Ohio is hiring a Team Member now, starting at $15.00/hour with opportunities to advance. We are a fast-growing, award-winning company that offers a path to growth and success, supporting your journey from entry level to leadership roles.

As a Team Member, you will focus on delivering exceptional customer service, presenting monthly unlimited car wash packages, and upselling products to customers.