Business Solutions Center Representative I

Jobtailor

Town of Texas (WI)

On-site

USD 34,000 - 48,000

Full time

5 days ago

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Job summary

Jobtailor in Wisconsin seeks a customer service and sales specialist for a energy utilities contact center. You will handle business customers across multiple channels, promote value-added services, and analyze billing data.

Requires at least two years in sales or customer service, strong communication, and proficiency with MS Office; college degree preferred; on-call rotation. Join a team focused on energy delivery and customer satisfaction.

Qualifications

At least two years of sales, marketing, or customer service experience and proven results
Excellent oral and written communication skills
Thorough knowledge of Microsoft Office applications (Outlook, Word, Excel)
Working knowledge of marketing programs, applicable rates, electric and gas delivery, and customer information systems desired
Ability to work with multiple computer environments while talking on the phone
Demonstrated high levels of customer focus and teamwork skills
Work plan initiative and ability to work without direct supervision
Successfully pass assessment
On-call participation during emergency/outage rotation required
College degree preferred
Applicants must meet license requirements specified by federal and local law
Applicants must successfully complete necessary pre-hire assessments per company guidelines

Responsibilities

Provide high-quality customer interactions to business customers across multiple jurisdictions in a Contact Center environment
Anticipate customer needs and resolve issues through multiple channels
Provide accurate information, recommendations, and solutions concerning energy utilization
Coordinate and analyze technical data for billing activities
Negotiate payments and payment arrangements
Initiate outbound contacts to resolve critical customer service issues
Promote and sell value-added products and services to business customers
Capture customer contacts and needs using sales tracking software
Research, analyze, and provide solutions using multiple tools and systems
Respond to billing inquiries, explain complex rates, and provide rate comparisons
Process payments and consult on products and service options
Handle gas and electric service calls and support electric and gas curtailment events
Evaluate power quality issues
Establish, transfer, and disconnect service, including outages
Serve as the Single Point of Contact for accounts requiring extraordinary service
Initiate field and billing investigations and follow up with customers
Provide technical and troubleshooting assistance for customer-facing self-service tools such as My Account and XE.com
Interface with BSC leadership and other departments to recommend improved processes, products, and services
Maintain individual performance indicators supporting business objectives
Perform other duties and work on special projects as assigned

Skills

Customer Service

Sales

Billing Analysis

Technical Troubleshooting

Data Coordination

Payment Negotiation

Rate Comparison

Field Investigations

Service Establishment

Power Quality Evaluation

Education

College degree preferred

Tools

Sales Tracking Software

My Account

XE.com

Customer Information Systems

Job description

Provide high-quality customer interactions to business customers across multiple jurisdictions in a Contact Center environment
Anticipate customer needs and resolve issues through multiple channels
Provide accurate information, recommendations, and solutions concerning energy utilization
Coordinate and analyze technical data for billing activities
Negotiate payments and payment arrangements
Initiate outbound contacts to resolve critical customer service issues
Promote and sell value-added products and services to business customers
Capture customer contacts and needs using sales tracking software
Research, analyze, and provide solutions using multiple tools and systems
Respond to billing inquiries, explain complex rates, and provide rate comparisons
Process payments and consult on products and service options
Handle gas and electric service calls and support electric and gas curtailment events
Evaluate power quality issues
Establish, transfer, and disconnect service, including outages
Serve as the Single Point of Contact for accounts requiring extraordinary service
Initiate field and billing investigations and follow up with customers
Provide technical and troubleshooting assistance for customer-facing self-service tools such as My Account and XE.com
Interface with BSC leadership and other departments to recommend improved processes, products, and services
Maintain individual performance indicators supporting business objectives
Perform other duties and work on special projects as assigned

Requirements

At least two years of sales, marketing, or customer service experience and proven results
Excellent oral and written communication skills
Thorough knowledge of Microsoft Office applications (Outlook, Word, Excel)
Working knowledge of marketing programs, applicable rates, electric and gas delivery, and customer information systems desired
Ability to work with multiple computer environments while talking on the phone
Demonstrated high levels of customer focus and teamwork skills
Work plan initiative and ability to work without direct supervision
Successfully pass assessment
On-call participation during emergency/outage rotation required
College degree preferred
Applicants must meet license requirements specified by federal and local law
Applicants must successfully complete necessary pre-hire assessments per company guidelines

Core Competencies

Demonstrates expertise in customer service and sales within a contact center environment, with a strong focus on energy utilization and billing processes. Proficient in utilizing multiple tools and systems to analyze data and provide effective solutions to business customers.

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