Senior Technology Services Analyst — Process & Automation Lead

TXU Retail Services Company; Irving (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

TXU Retail Services Company in Irving, Texas, is seeking an Analyst V in Technology Services. This role involves driving documentation and process improvements, configuring applications, and providing support to enhance user experience.

The ideal candidate will possess 5-7 years of experience, relevant certifications, and strong analytical skills to facilitate operational improvements. Join a dynamic team committed to delivering exceptional service and making a real impact in the energy sector.

Qualifications

• 5-7 years of professional experience in a technology or business field.
• Professional certifications like ITIL, CSM, or AWS.
• Ability to create and update process documentation.

Responsibilities

• Facilitate daily operational activities and measure process quality.
• Employ statistical methods to improve customer experience.
• Develop and maintain documentation and training materials.

Skills

Process documentation

Operational measurement

Statistical analysis

Support automation

Project tracking

Education

Professional certifications (ITIL, CSM, AWS)

5-7 years experience in technology or business field

Tools

Documentation tools

Job description

TXU Retail Services Company in Irving, Texas, is seeking an Analyst V in Technology Services. This role involves driving documentation and process improvements, configuring applications, and providing support to enhance user experience.

The ideal candidate will possess 5-7 years of experience, relevant certifications, and strong analytical skills to facilitate operational improvements. Join a dynamic team committed to delivering exceptional service and making a real impact in the energy sector.