Customer Service & Transactions Specialist

Travel With Sann; San Antonio (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Travel With Sann is seeking a Customer Service Representative (CSR) to join our team in San Antonio, TX. The role focuses on delivering excellent customer service, assisting with daily needs, and ensuring accurate and efficient handling of transactions and requests.

The CSR will work with customers, colleagues, and internal departments to meet needs, handle payments, cash transactions, and inquiries while maintaining accurate records and up-to-date product knowledge.

Qualifications

• Strong attention to detail.
• Excellent verbal and written communication skills.
• Previous customer service experience.
• Strong organizational and problem-solving skills.
• Professional and friendly approach to customer interactions.
• Ability to handle confidential customer information.
• Previous cash-handling, banking, retail, or financial-services experience is an advantage.
• Ability to work effectively both independently and as part of a team.

Responsabilités

• Work with customers, employees, and internal departments to meet customer needs.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain accurate records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the appropriate department.
• Process account and service-related transactions accurately.
• Assist customers with account and service inquiries.
• Resolve customer concerns in a professional and timely manner.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Maintain current knowledge of company policies, products, and services.
• Follow established procedures for customer transactions and requests.

Connaissances

Customer service

Verbal communication

Written communication

Attention to detail

Organization

Problem-solving

Teamwork

Confidential information handling

Description du poste

Travel With Sann is seeking a Customer Service Representative (CSR) to join our team in San Antonio, TX. The role focuses on delivering excellent customer service, assisting with daily needs, and ensuring accurate and efficient handling of transactions and requests.

The CSR will work with customers, colleagues, and internal departments to meet needs, handle payments, cash transactions, and inquiries while maintaining accurate records and up-to-date product knowledge.