Customer Service & Transactions Specialist

Travel With Sann; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Travel With Sann is seeking a Customer Service Representative (CSR) in Austin to deliver excellent service and assist with daily customer needs. The role involves processing payments, handling transactions, and guiding customers to the appropriate department.

The ideal candidate demonstrates strong communication, attention to detail, and the ability to work independently or in a team while maintaining accurate records and knowledge of company policies.

Qualifications

• Attention to detail is required.
• Excellent verbal and written communication.
• Previous customer service experience.
• Strong organizational and problem-solving skills.
• Professional and friendly approach to customer interactions.
• Ability to handle confidential customer information.
• Cash-handling or financial-services experience is an advantage.
• Ability to work independently and as part of a team.

Responsibilities

• Assist customers with daily needs and inquiries.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain records.
• Process checks and other transactions smoothly.
• Answer incoming calls and route to correct department.
• Provide information about products and services.
• Maintain up-to-date knowledge of company policies.
• Follow procedures for transactions and requests.
• Maintain accurate customer records and documentation.
• Resolve customer concerns promptly and professionally.

Skills

Attention to detail

Verbal communication

Written communication

Cash handling

Problem solving

Teamwork

Confidential info handling

Independent work

Job description

Travel With Sann is seeking a Customer Service Representative (CSR) in Austin to deliver excellent service and assist with daily customer needs. The role involves processing payments, handling transactions, and guiding customers to the appropriate department.

The ideal candidate demonstrates strong communication, attention to detail, and the ability to work independently or in a team while maintaining accurate records and knowledge of company policies.