Customer Service & Payments Specialist

Travel With Sann; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Travel With Sann in Florida seeks a Customer Service Representative to support daily customer needs and ensure transactions are handled accurately and efficiently.

You will process payments, handle cash transactions, answer calls, and maintain precise customer records while providing information about products and services.

A professional, friendly approach, strong communication, attention to detail, and the ability to work independently or on a team are essential.

Qualifications

• Strong attention to detail.
• Excellent verbal and written communication skills.
• Previous customer service experience.
• Strong organizational and problem-solving skills.
• Professional and friendly approach to customer interactions.
• Ability to handle confidential customer information.
• Previous cash-handling, banking, retail, or financial-services experience is an advantage.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Work with customers, employees, and internal departments to ensure customer needs are met.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain accurate records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the appropriate department.
• Process account and service-related transactions accurately.
• Assist customers with account and service inquiries.
• Resolve customer concerns in a professional and timely manner.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Maintain current knowledge of company policies, products, and services.
• Follow established procedures for customer transactions and requests.

Skills

Attention to detail

Verbal communication

Written communication

Customer service experience

Organizational skills

Problem solving

Confidential information handling

Cash handling

Team player

Job description

Travel With Sann in Florida seeks a Customer Service Representative to support daily customer needs and ensure transactions are handled accurately and efficiently.

You will process payments, handle cash transactions, answer calls, and maintain precise customer records while providing information about products and services.

A professional, friendly approach, strong communication, attention to detail, and the ability to work independently or on a team are essential.