Customer Experience & Payments Specialist

Travel With Sann; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Travel With Sann in Atlanta, GA is hiring a Customer Service Representative to assist customers with everyday needs and ensure accurate processing of transactions.

The ideal candidate will have strong communication skills, attention to detail, and the ability to work well both independently and as part of a team. Experience in banking or financial services is a plus.

This role emphasizes friendly service, confidentiality, and maintaining precise records while supporting multiple departments.

Qualifications

• Previous customer service experience is required.
• Strong verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Excellent organizational and problem-solving abilities.
• Professional and friendly approach to customer interactions.
• Comfort with cash handling and financial transactions is an advantage.

Responsibilities

• Work with customers, employees, and internal departments to meet needs.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the appropriate department.
• Process account and service-related transactions accurately.
• Assist customers with account and service inquiries.
• Resolve customer concerns professionally and promptly.
• Maintain accurate customer records and documentation.
• Provide information about products and services.
• Keep knowledge of company policies, products, and services up to date.
• Follow established procedures for customer transactions and requests.

Skills

Attention to detail

Verbal communication

Written communication

Customer service experience

Organizational skills

Problem-solving

Professional demeanor

Confidential information handling

Teamwork

Independent work

Job description

Travel With Sann in Atlanta, GA is hiring a Customer Service Representative to assist customers with everyday needs and ensure accurate processing of transactions.

The ideal candidate will have strong communication skills, attention to detail, and the ability to work well both independently and as part of a team. Experience in banking or financial services is a plus.

This role emphasizes friendly service, confidentiality, and maintaining precise records while supporting multiple departments.