Customer Service & Transactions Specialist

Travel With Sann; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Travel With Sann is seeking a Customer Service Representative to join our team in Los Angeles. The CSR will provide excellent service, assist with daily customer needs, and ensure transactions are processed accurately and efficiently.

Responsibilities include handling payments, cash transactions, answering calls, and maintaining up-to-date records while offering information on products and services. A professional, friendly approach is essential for success in this role.

Qualifications

• Strong attention to detail.
• Excellent verbal and written communication skills.
• Previous customer service experience.
• Strong organizational and problem-solving skills.
• Professional and friendly approach to customer interactions.
• Ability to handle confidential customer information.
• Previous cash-handling, banking, retail, or financial-services experience is an advantage.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Work with customers, employees, and internal departments to ensure customer needs are met.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain accurate records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the appropriate department.
• Process account and service-related transactions accurately.
• Assist customers with account and service inquiries.
• Resolve customer concerns in a professional and timely manner.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Maintain current knowledge of company policies, products, and services.
• Follow established procedures for customer transactions and requests.

Skills

Attention to detail

Verbal & written comms

Customer service

Cash handling

Team player

Job description

Travel With Sann is seeking a Customer Service Representative to join our team in Los Angeles. The CSR will provide excellent service, assist with daily customer needs, and ensure transactions are processed accurately and efficiently.

Responsibilities include handling payments, cash transactions, answering calls, and maintaining up-to-date records while offering information on products and services. A professional, friendly approach is essential for success in this role.