Customer Support & Payments Specialist

Travel With Sann; Miami (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Travel With Sann is seeking a Customer Service Representative (CSR) to join our team. The role focuses on delivering excellent service, handling daily customer needs, and ensuring accurate and efficient transactions.

The CSR will work with customers, colleagues, and other departments to resolve inquiries, process payments, and maintain precise records while upholding company policies and service standards.

Qualifications

• Strong attention to detail.
• Excellent verbal and written communication skills.
• Previous customer service experience.
• Strong organizational and problem-solving skills.
• Professional and friendly approach to customer interactions.
• Ability to handle confidential customer information.
• Previous cash-handling, banking, retail, or financial-services experience is an advantage.

Responsibilities

• Work with customers, employees, and internal departments to meet needs.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain accurate records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the right department.
• Process account and service-related transactions accurately.
• Assist customers with account and service inquiries.
• Resolve customer concerns professionally and promptly.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Stay updated on company policies, products, and services.
• Follow established procedures for customer transactions.

Skills

Attention to detail

Verbal communication

Written communication

Customer service experience

Organizational skills

Problem-solving

Confidentiality

Teamwork

Job description

Travel With Sann is seeking a Customer Service Representative (CSR) to join our team. The role focuses on delivering excellent service, handling daily customer needs, and ensuring accurate and efficient transactions.

The CSR will work with customers, colleagues, and other departments to resolve inquiries, process payments, and maintain precise records while upholding company policies and service standards.