Customer Experience Specialist

Travel With Sann; Sacramento (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Travel With Sann is seeking a Customer Service Representative (CSR) to join the team in California. The CSR will provide excellent customer service, assist with daily customer needs, and ensure transactions are handled accurately and efficiently.

Responsibilities include processing payments, handling cash, answering calls, and guiding customers to the appropriate department. The ideal candidate has strong communication skills and previous customer service experience.

Qualifications

• Must have strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities are required.
• Previous customer service experience is preferred.
• Professional and friendly approach to customer interactions is essential.

Responsibilities

• Collaborate with customers, employees, and internal departments to meet needs.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain precise records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the correct department.
• Handle account and service-related transactions with accuracy.
• Assist customers with inquiries about accounts and services.
• Resolve customer concerns promptly and professionally.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Stay updated on company policies, products, and services.
• Follow procedures for customer transactions and requests.

Skills

Attention to detail

Verbal and written communication

Customer service experience

Organizational skills

Problem solving

Job description

Travel With Sann is seeking a Customer Service Representative (CSR) to join the team in California. The CSR will provide excellent customer service, assist with daily customer needs, and ensure transactions are handled accurately and efficiently.

Responsibilities include processing payments, handling cash, answering calls, and guiding customers to the appropriate department. The ideal candidate has strong communication skills and previous customer service experience.