Client Services Specialist – Workforce Programs

Equus Workforce Solutions; Olyphant (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

Equus Workforce Solutions in the United States seeks a Customer Service Associate to support job seekers with information, eligibility, and scheduling orientations. You will interview clients, verify details, and coordinate referrals to workforce services while upholding quality standards.

You will handle calls and emails, maintain accurate records, and stay informed about new programs. The role emphasizes clear communication, attention to detail, and the ability to multitask in a fast-paced

Qualifications

• HS Graduate or GED required; some college or undergraduate degree is a plus.
• 6 months or more experience in customer service, preferably in a Call Center environment; Workforce or other Human Services experience is a plus.
• Strong written and verbal communication skills; phone skills; listening; data entry skills; people skills; informing; customer focus; customer service; attention to detail; professionalism; multi‑tasking.

Responsibilities

• Answer calls and emails to obtain client information.
• Interview clients and verify information for eligibility.
• Schedule clients for local Employment and Training orientations.
• Refer clients to third-party workforce services providers.
• Explain procedures and answer client questions.
• Maintain accurate written records of transactions.
• Maintain communication equipment and report problems.
• Adhere to standards to improve quality; suggest better procedures.
• Stay informed on new programs and participate in discussions.
• Perform other duties as assigned.

Skills

Customer service

Communication

Phone skills

Listening

Data entry

Attention to detail

Multitasking

Professionalism

Education

HS Diploma or GED

Some college or undergraduate degree

Job description

Equus Workforce Solutions in the United States seeks a Customer Service Associate to support job seekers with information, eligibility, and scheduling orientations. You will interview clients, verify details, and coordinate referrals to workforce services while upholding quality standards.

You will handle calls and emails, maintain accurate records, and stay informed about new programs. The role emphasizes clear communication, attention to detail, and the ability to multitask in a fast-paced