Customer Service Training Lead - Build High-Impact Learning

Uline; Milwaukee (WI); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Tuition assistance

Paid holidays & PTO

Job summary

Uline, a family-owned company, is seeking a Customer Service Trainer to design and conduct training sessions that grow employee skills and drive legendary customer service across North America.

You will evaluate training needs, create a welcoming learning environment, and liaison with training teams at Corporate Headquarters and regional facilities. A Bachelor’s degree in adult learning or related area, experience with training methods, and strong communication are required.

Qualifications

• Bachelor’s degree in adult learning, corporate training or related area, or equivalent experience.
• Experience with existing and emerging training methods and tools.
• Proficient in Microsoft Office.
• Excellent communication, interpersonal and leadership skills.

Responsibilities

• Design and conduct training sessions using a variety of techniques to support employee success and drive high performance.
• Evaluate training needs and provide recommendations to improve processes and procedures.
• Serve as a liaison for training teams across Uline’s Corporate Headquarters and our regional facilities.
• Create a welcoming and positive learning environment that encourages employee growth and development.

Skills

Training design

Communication skills

Leadership

Interpersonal skills

Education

Bachelor's degree in adult learning or related field

Tools

Microsoft Office

Job description

Uline, a family-owned company, is seeking a Customer Service Trainer to design and conduct training sessions that grow employee skills and drive legendary customer service across North America.

You will evaluate training needs, create a welcoming learning environment, and liaison with training teams at Corporate Headquarters and regional facilities. A Bachelor’s degree in adult learning or related area, experience with training methods, and strong communication are required.