Customer Service Management Trainee: Lead & Elevate Teams

Uline; Kenosha (WI); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Tuition assistance

On-site gym

Job summary

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to gain on-the-job leadership skills at our state-of-the-art call center and empower reps to deliver legendary service. This full-time role offers paid hours and a clear path for growth.

Pay ranges from $29 to $34 per hour with significant growth potential; shifts are 24/7 with set schedules. Bachelor's degree and customer-focused mindset are required, leadership experience is a plus.

Qualifications

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Leadership experience

Customer service

Teamwork

Attention to detail

Education

Bachelor's degree

Job description

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to gain on-the-job leadership skills at our state-of-the-art call center and empower reps to deliver legendary service. This full-time role offers paid hours and a clear path for growth.

Pay ranges from $29 to $34 per hour with significant growth potential; shifts are 24/7 with set schedules. Bachelor's degree and customer-focused mindset are required, leadership experience is a plus.