Customer Service/Ticket Agent - N. Londonderry, NH

bostonexpress; North Londonderry (NH); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

PTO

Ride the bus for free

Job summary

Boston Express in North Londonderry, NH is seeking a part-time Ticket/Customer Service Agent for 20-25 hours per week, with early shifts from 3am to 11am. Duties include selling tickets, handling cash, assisting callers and travelers, and maintaining a clean terminal.

This role requires independence and teamwork as needed. Weekend and holiday availability is a must. Training is provided, with an hourly rate up to $17.00 starting, plus PTO and employee perks like free bus rides.

Qualifications

• Ability to work early mornings (3am–11am) and weekend/holiday shifts.
• Strong customer service and communication skills.
• Computer literacy and basic cash handling experience.

Responsibilities

• Sell tickets and handle cash drawer accurately.
• Answer informational calls and direct passengers with patience.
• Assist travelers and maintain a clean, orderly terminal.

Skills

Customer service

Cash handling

Multitasking

Computer literacy

Tools

Windows-based ticketing

Job description

Calling all early morning risers! Boston Express is currently seeking applicants for a position on our team of Ticket/Customer Service Agent in North Londonderry, NH. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers, and performing light cleaning duties between bus schedules to keep our North Londonderry terminal sparkling. This is not a remote position.

We are looking for a part-time (20-25 hours / 3-4 shifts per week) EARLY MORNING (3am - 11am) ticket agent / customer service rep. Open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts. This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary.

What you can expect from us:

• Thorough training and a very competitive hourly rate of up to $17.00 per hour to start, with a performance-based increase after 90 days.
• PTO (Paid time off) earned on hours worked
• Ride the bus for free!

Position expectations include:

• Computer literate with keyboarding skills
• Personable, friendly, and outgoing
• Ability to multitask when terminal is busy
• Able to answer informational calls and direct passengers with patience
• Sell tickets and handle cash drawer
• Ability to stand for long periods of time
• Strong customer service and communication skills
• Strong attention to detail
• Bilingual language skills is a plus

Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.