Customer Service/Ticket Agent

Bostonexpressbus; Salem (NH); On-site; USD 10,000 - 60,000; Part time

Job summary

A forward-thinking company is seeking dedicated Ticket Agents/Customer Service Representatives to join their team. This exciting part-time position offers the chance to engage with travelers, ensuring they feel welcomed and appreciated. You'll be responsible for handling ticket sales, answering inquiries, and maintaining a clean terminal environment. If you enjoy helping people and thrive in a dynamic setting, this opportunity is perfect for you. With a competitive hourly rate and the potential for growth, you can make a significant impact in the travel industry while enjoying a supportive team atmosphere.

Benefits

Paid time off based on hours worked

Qualifications

• Strong customer service and communication skills are essential.
• Ability to multitask and work independently in a busy environment.

Responsibilities

• Provide excellent customer service to travelers and callers.
• Complete transactions accurately with ticketing systems.
• Perform light cleaning duties at the terminal.

Skills

Computer literacy

Customer service skills

Problem-solving skills

Multitasking ability

Attention to detail

Bilingual language skills

Job description

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Boston Express is currently seeking applicants for a position on our team of Ticket Agents / Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers and performing light cleaning duties between bus schedules to keep our Salem NH terminal sparkling. This is not a remote position.

New hires are thoroughly trained and can expect a very competitive hourly rate of up to $17.00 per hour to start, with an increase after 90 days. Boston Express is looking for a permanent part-time (26 hours / 3 shifts per week) ticket agent / customer service rep. We are accepting applications for early morning shifts. The schedule would be Sun (6:15am - 12:30pm), Mon and Tues (3:45 AM – 12:30 PM) at our Exit 2 – Salem NH location. As we are in the travel industry, open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts. This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary. Part-time staff earn paid time off based upon hours worked. Interviews and training are held at our Nashua location.

Attributes we are looking for are:

• Computer literate with keyboarding skills
• Personable, friendly, and outgoing
• Ability to multitask when terminal is busy
• Able to answer informational calls and direct passengers
• Sell tickets and handle cash drawer
• Possess strong problem-solving skills
• Ability to stand for long periods of time
• Strong customer service and communication skills
• Enjoys helping people, with patience answering questions
• Team player
• Strong attention to detail
• Bilingual language skills is a plus

Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.