Remote Reservations Agent

Mytravelconnection; Leeds (AL); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Remote Reservations Agent to provide exceptional customer service while booking travel experiences for clients. This role offers the flexibility of working from home, with comprehensive training provided for those new to the industry. You will be responsible for managing travel inquiries, booking arrangements, and ensuring a memorable experience for travelers. With a focus on customer satisfaction, this position is perfect for individuals who thrive in a dynamic environment and are eager to learn. Join a company with over 70 years of experience in the hospitality industry and make a difference in the lives of travelers.

Benefits

Flexible schedule

Agent certification

Employee discounts

Ongoing training

Work remotely

Qualifications

• No experience necessary; training provided.
• Exceptional customer service skills required.

Responsibilities

• Serve as the primary customer contact, providing premium concierge-level service.
• Research and book domestic and international travel packages.

Skills

Exceptional customer service skills

Strong written communication skills

Strong verbal communication skills

Excellent organizational skills

Ability to prioritize and multitask

Tools

Web-based booking engines

Job description

Join to apply for the Remote Reservations Agent role at My Travel Connection

We are focused on providing superior customer service while executing memorable trips for travelers. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for a company that has been in business for over 70 years serving clients worldwide. No experience necessary. We will train you.

Core Responsibilities:

• Serve as the primary customer contact, providing premium concierge-level service to travelers from start to finish
• Respond to telephone, email inquiries, and online travel submissions promptly
• Research and book domestic and international travel packages, including air, hotel, tours, and ground transportation
• Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc.
• Familiarize yourself with multiple web-based booking engines and travel resources
• Calculate pricing and costs for changes or additional trip fees
• Provide e-tickets and process credit card payments over the phone

Qualifications:

• No experience necessary; training provided
• Exceptional customer service skills
• Strong written and verbal communication skills
• Excellent organizational skills with the ability to prioritize and multitask

Employment Details:

• Type: Full-time or part-time
• Seniority level: Entry level
• Industry: Hospitality

Benefits:

• Flexible schedule
• Agent certification
• Employee discounts
• Ongoing training
• Work remotely

Requirements:

• Must be at least 18 years old and reside in the U.S., Mexico, or Australia
• Laptop or smartphone and Wi-Fi connection required

Referrals can increase your chances of interviewing at My Travel Connection by 2x.