Customer Service Representative-Ticket Agent/Yard Attendant

Cross Sound Ferry Services, Inc.; New London (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in maritime transportation is seeking enthusiastic individuals for customer service roles at their New London Terminal. This position offers a unique opportunity to work outdoors while assisting customers traveling to popular destinations. Candidates will engage with customers, manage ticketing processes, and ensure a welcoming environment. The role is perfect for those who enjoy working in a dynamic setting and are eager to learn. Full-time and part-time seasonal positions are available, providing a rewarding experience in a lively terminal atmosphere. If you have a positive attitude and strong communication skills, this could be the perfect fit for you!

Qualifications

• Motivated individuals with a positive attitude and good communication skills.
• Willingness to learn and work in various weather conditions.

Responsibilities

• Engage with customers and provide directions in a friendly manner.
• Check in customers and issue tickets using computers and printers.
• Maintain cleanliness of the terminal and report suspicious behavior.

Skills

Customer Service

Communication Skills

Attention to Detail

Positive Attitude

Willingness to Learn

Tools

Handheld Computers

Desktop Computers

Printers

Job description

Are you looking for an interesting customer service job in a unique and exciting environment? Or maybe you have wanted to work outside and consider yourself a people person? Cross Sound Ferry’s New London Terminal could be a fantastic fit for you! We are looking for motivated and detail-oriented individuals to come join our team! We operate a busy terminal, where we assist our customers going to Long Island, Block Island, or aboard our Lighthouse Cruises. Our outside yard staff focus on checking customers in and providing direction while our ticket agents primarily work inside handling cash and resolving customer related issues. We are looking for candidates that have positive attitudes, good communication skills, and are willing to learn. While it can be tough working outside in different weather conditions, it can also be rewarding! We have full and part time positions available both inside and outside. All positions are seasonal with a lot of year round potential. Please apply online or directly at our New London Terminal located at 2 Ferry St., New London.

Starting Rate: $17.35/hr

Primary Duties Include, But Not Limited To:

• Engage with and direct customers in a friendly manner
• Check in, change reservations, and issue tickets using handheld or desktop computers and printers
• Explain policies and procedures to customers
• Help clean and maintain terminal
• Watch for and report suspicious behavior
• Outside positions require line handling to dock ferries
• Outside positions require vehicle and pedestrian traffic control

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Maritime Transportation