Virtual Reservations Agent

Mytravelconnection; Newark (NJ); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Virtual Reservations Agent to provide exceptional customer service while booking travel arrangements. This entry-level role offers flexible scheduling and comprehensive training, allowing you to work from home. Ideal candidates will possess strong communication and organizational skills, with a passion for travel. Join a team dedicated to creating memorable experiences for travelers worldwide.

Benefits

Flexible schedule

Agent certification

Employee discounts

Ongoing training

Work remotely

Qualifications

• No experience necessary; training provided.
• Must be at least 18 years old and reside in the U.S., Mexico, or Australia.

Responsibilities

• Serve as the primary customer contact providing premium concierge-level service.
• Research and book domestic and international travel packages.
• Respond to telephone and email inquiries in a timely manner.

Skills

Customer Service

Communication

Organization

Job description

Join to apply for the Virtual Reservations Agent role at My Travel Connection.

Full Job Description

We are focused on providing superior customer service while executing memorable trips for travelers. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for a company that has been in business for over 70 years serving clients worldwide. No experience necessary. We will train you.

Core Responsibilities:

1. Serve as the primary customer contact providing premium concierge-level service to travelers from start to finish.
2. Respond to telephone, email inquiries, and online travel submissions in a timely fashion.
3. Research and book domestic and international travel packages including air, hotel, tours, and ground transportation.
4. Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc.
5. Become familiar with multiple web-based booking engines and travel resources.
6. Pricing and cost calculations for changes or added trip fees.
7. Provide e-tickets and take credit card payments over the phone.

Qualifications:

1. No experience necessary, training provided.
2. Exceptional customer service abilities.
3. Superior written and verbal communication skills.
4. Strong organization skills with the ability to prioritize and multitask.
5. Must be at least 18 years old and reside in the U.S., Mexico, or Australia.
6. Laptop or smartphone and Wi-Fi required.

Benefits:

1. Flexible schedule.
2. Agent certification.
3. Employee discounts.
4. Ongoing training.
5. Work remotely.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Hospitality