Customer Service/Technical Support Reps Needed

Craft Supplies USA; Provo (UT); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health Insurance

Bonus program

Job summary

Craft Supplies USA in Provo, Utah is hiring full-time Technical Service Reps to assist customers by phone and in our showroom. No selling involved; inbound calls only. Schedule is Monday–Friday 8:30am–5:15pm, weekends off.

Starting pay is $17 per hour with a bonus program and health insurance. Woodworking experience is a plus, but we will train you. You will help customers with orders, product questions, and live chat, and you’ll restock showroom shelves while keeping the team upbeat and

Qualifications

• Must be computer literate.
• Must communicate well both written and oral.
• Must be energetic and upbeat!

Responsibilities

• Answer incoming calls and enter customer order information into the computer.
• Help customers with order and product questions.
• Respond to live chat inquiries.
• Learn about our product line and be able to help customers with any questions they may have.
• Help walk-in customers in our showroom.
• Restock showroom shelves with products.

Skills

Computer literacy

Communication skills

Energetic and upbeat

Job description

Craft Supplies USA is a 40+ year old company specializing in products for the woodworking industry.We are located in Provo, UT. We are in need of Full Time Technical Service Reps. Woodworking experience is a bonus, but we will train you! Our reps are friendly, outgoing, upbeat, happy people. If this doesn't describe you, please do not apply. All calls are inbound, and there is no selling involved. You will be helping customers on the phone, as well as helping walk-in customers in our showroom. Hours are Monday-Friday 8:30am-5:15pm with weekends off! $17/hr to start. We also have a bonus program and Health Insurance benefits.

Responsibilities

• Answer incoming calls and enter customer order information into the computer.
• Help customers with order and product questions.
• Respond to live chat inquires.
• Learn about our product line and be able to help customers with any questions they may have.
• Help walk-in customers in our showroom.
• Restock showroom shelves with products.

Qualifications

• Must be computer literate.
• Must communicate well both written and oral.
• Must be energetic and upbeat!