Customer Service Representative

Gardner & White Corp.; Traverse City (MI); On-site; USD 20,664 - 27,552; Part time

Job summary

Gardner & White Corp. in Traverse City is looking for a dedicated Customer Service Representative to provide excellent support to our customers. You will assist with inquiries, help resolve issues, and maintain a positive shopping experience.

This part-time position requires strong problem-solving skills, a friendly demeanor, and the ability to handle multiple tasks in a fast-paced environment. Join us and help build lasting relationships with our customers!

Qualifications

• 1 year of customer service and/or call center experience preferred.
• Ability to remain calm under pressure.
• Knowledge of furniture products and industry trends is a plus.

Responsibilities

• Greet customers warmly in person and over the phone.
• Resolve issues and ensure customer satisfaction.
• Stay updated on product inventory and promotions.

Skills

Customer service experience

Problem-solving abilities

Friendly demeanor

Multitasking

Computer skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long-term relationships with our customers.

Job Responsibilities

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment

This job operates in a retail office setting.

Requirements

Physical Demands

The employee will regularly be standing, walking, bending,

Qualifications needed to perform this position

• High School diploma or equivalent
• 1 year of customer service and/or call center experience preferred but not required
• Strong problem-solving abilities and ability to remain calm under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience
• Cash handling and/or accounting experience a plus

Position Type/Expected Hours of Work

This is a part-time position working either AM or PM based on the needs of the business.