Customer Service Representative

Gardner White Furniture & Mattress; Traverse City (MI); On-site; USD 21,000 - 33,000; Part time

Job summary

Gardner White Furniture & Mattress in Traverse City, MI is looking for a Customer Service Representative to serve as the primary contact for customers, helping with inquiries, purchases, and issues. This part-time role focuses on delivering a positive shopping experience and building lasting relationships.

You will greet customers in person and by phone, assist with product knowledge, pricing, and availability, and collaborate with stores to handle overflow calls.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience.
• Cash handling and/or accounting experience a plus.

Responsibilities

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Skills

Customer service

Problem solving

Multitasking

Calm under pressure

People skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long‑term relationships with our customers.

Job Type

Part‑time

Job Responsibilities

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment

This job operates in a retail office setting.

Physical Demands

The employee will regularly be standing, walking, bending, and must possess the physical ability required for self‑service retail contact.

Qualifications

• High school diploma or equivalent.
• One year of customer service and/or call‑center experience preferred but not required.
• Strong problem‑solving abilities and ability to remain calm under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast‑paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience.
• Cash handling and/or accounting experience a plus.

Position Type / Expected Hours of Work

This is a part‑time position working either AM or PM based on the needs of the business.