Customer Service Representative

Gardner White Furniture & Mattress; Canton Charter Township (MI); On-site; USD 16,531 - 22,041; Part time

Job summary

Gardner White Furniture & Mattress in Canton Charter Township, MI seeks a part-time Customer Service Representative to greet customers, answer questions, process purchases and resolve issues, delivering a positive shopping experience.

You will work in a retail office setting, collaborating with store teams and using software tools to keep information accurate and up-to-date.

Qualifications

• 1 year of customer service experience preferred but not required.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Friendly, approachable demeanor with a passion for helping customers.
• Ability to multitask and prioritize in a fast-paced retail environment.
• Knowledge of furniture products is a plus.

Responsibilities

• Greet customers in person and over the phone, assisting with inquiries, pricing, and availability.
• Resolve issues to ensure customer satisfaction and escalate when needed.
• Assist with overflow calls and coordinate with Gardner White stores and internal departments.
• Input information in software platforms and respond to inquiries daily.
• Develop knowledge of furniture features, materials, and styles.
• Stay updated on promotions and events to provide accurate information.
• Other duties as assigned.

Skills

Customer service

Problem-solving

Multitasking

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long-term relationships with our customers.

Job Type

Part-time

Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long-term relationships with our customers.

Job Responsibilities

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment

This job operates in a retail office setting.

Requirements

Physical Demands

The employee will regularly be standing, walking, bending,

Qualifications needed to perform this position

• High School diploma or equivalent
• 1 year of customer service and/or call center experience preferred but not required
• Strong problem-solving abilities and ability to remain calm under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience
• Cash handling and/or accounting experience a plus

Position Type/Expected Hours of Work

This is a part-time position working either AM or PM based on the needs of the business.