Customer Service Representative

Gardner-White Furniture Inc.; Warren, Northern (MI, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Gardner White Furniture Inc. is seeking a customer-focused individual to join as a Customer Service Representative. You will serve as the primary contact for customers, assist with inquiries and purchases, and resolve issues to deliver a positive shopping experience.

You will greet customers in person and over the phone, manage product information, and coordinate with stores for overflow calls. This role emphasizes strong communication, product knowledge, and a helpful attitude.

Qualifications

• High school diploma or equivalent is required or preferred.
• Customer service and/or call center experience is welcomed but not mandatory.
• Strong problem-solving abilities and calmness under pressure.

Responsibilities

• Greet customers in person or by phone and assist with product inquiries, pricing and availability.
• Work to resolve issues and ensure customer satisfaction, escalating when needed.
• Coordinate overflow calls with Gardner White stores and assist with admin duties.
• Input information and respond daily using software platforms and social media.
• Develop understanding of furniture products and stay updated on promotions and stock.
• Carry out additional duties as assigned.

Skills

Customer service

Problem solving

Multitasking

Microsoft Office

Cash handling

Education

High School diploma or equivalent

Tools

Storis

Podium

Dispatch Track

Facebook

Instagram

Job description

Description

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long-term relationships with our customers.

Job Responsibilities:

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Work Environment:

This job operates in a retail office setting.

Requirements

Physical Demands:

The employee will regularly be standing, walking, bending,

Qualifications needed to perform this position:

• High School diploma or equivalent
• 1 year of customer service and/or call center experience preferred but not required
• Strong problem-solving abilities and ability to remain calm under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience
• Cash handling and/or accounting experience a plus

Position Type/Expected Hours of Work:

This is a part-time position working either AM or PM based on the needs of the business.