Customer Service & Technical Specialist - Securos

myhrabc; United States; Remote; USD 52,000 - 70,000; Full time

Benefits offered by this job

ITIL Foundation

Lean Six Sigma Yellow Belt

Customer service certification

Job summary

myhrabc is seeking a customer operations professional to support veterinary and livestock production services, handling routine inquiries, service requests, and account tasks.

You will log cases, track onboarding and maintenance tasks, update records, run standard reports, and coordinate handoffs with internal teams. Weekday schedule, ET hours, and opportunities for development are offered.

Qualifications

• A bachelor’s degree is required or equivalent experience.
• At least two years of experience in customer service or related field.
• Ability to maintain accurate records, follow procedures, and coordinate across teams.

Responsibilities

• Respond to customer questions and service requests, logging cases in approved systems.
• Track onboarding and account maintenance tasks, confirmations, and deadlines across teams.
• Update customer records and ensure supporting documentation is accurate and ready.
• Run standard reports, check totals, and share status updates.
• Follow up on handoffs and open items, escalating risks or delays when needed.
• Prepare routine customer communications and summarize next steps after interactions.

Skills

Customer service

Recordkeeping

Cross-team coordination

Communication skills

Education

Bachelor's degree in business, operations, information systems, communications, or related area

Job description

Role overview

Support customers using veterinary and livestock production services by handling routine inquiries, service requests, and account tasks. The role combines customer communication, recordkeeping, basic reporting, and coordination with internal teams. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.

Responsibilities

• Respond to customer questions and service requests, logging cases in approved systems.
• Track onboarding and account maintenance tasks, confirmations, and deadlines across teams.
• Update customer records and keep supporting documentation accurate and ready for review.
• Run standard reports, check totals, and share status updates.
• Follow up on handoffs and open items, escalating risks or delays when needed.
• Prepare routine customer communications and summarize next steps after interactions.

Requirements

• A bachelor’s degree in business, operations, information systems, communications, or a related area—or equivalent experience.
• At least two years of experience in customer service, customer operations, account support, or a related field.
• Ability to maintain accurate records, follow established procedures, and coordinate work across teams.

Nice to have

• A relevant service or process improvement credential, such as ITIL Foundation, Lean Six Sigma Yellow Belt, or a customer service certification.

Benefits and work setup

• Weekday schedule, 8 a.m.–5 p.m. Eastern Time.
• Benefits may include medical, dental, and vision coverage; family and caregiver support; wellness resources; and professional development opportunities.