Technical Customer Support Specialist - Vet & Livestock

Mwiah; Massachusetts; On-site; USD 40,000 - 44,000; Full time

Job summary

Cencora, Inc. in Fiskdale, MA is seeking a Customer Service & Technical Specialist to support veterinary and livestock production solutions. You will handle daily customer inquiries, log cases, and assist with onboarding and account maintenance, using approved systems.

The role emphasizes accurate record-keeping, cross-functional handoffs, and contributing to continuous improvement. You’ll prepare standard communications and summarize next steps after interactions, working Monday–Friday 8am–5pm

Qualifications

• 2+ years of experience in customer service, customer operations, account support, or a related field.
• Certification in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, HDI CSR, COPC or equivalent certification preferred.
• Bachelor's degree in business administration, operations management, information systems, communications, or a related field, or equivalent experience required.

Responsibilities

• Supports daily customer inquiries, service requests, and case logging using approved systems and templates.
• Coordinates routine onboarding and account maintenance activities by tracking tasks, confirmations, and due dates across functions.
• Contributes to accurate records by updating data, maintaining audit-ready documentation, and confirming changes with stakeholders.
• Supports basic reporting by running standard dashboards, validating totals, and sharing status updates within guidelines
• Coordinates cross-functional handoffs by confirming inputs, following up on open items, and surfacing risks for timely resolution.
• Contributes to continuous improvement by noting recurring issues, suggesting checklist updates, and adopting revised procedures.
• Advances customer satisfaction by preparing standard communications and summarizing next steps after interactions.

Skills

Customer service

Account support

Communication

Education

Bachelor's degree in business administration, operations management, information systems, communications, or related field

ITIL 4 Foundation

Lean Six Sigma Yellow Belt

HDI Customer Service Representative (HDI-CSR)

COPC Customer Experience Representative

Job description

Cencora, Inc. in Fiskdale, MA is seeking a Customer Service & Technical Specialist to support veterinary and livestock production solutions. You will handle daily customer inquiries, log cases, and assist with onboarding and account maintenance, using approved systems.

The role emphasizes accurate record-keeping, cross-functional handoffs, and contributing to continuous improvement. You’ll prepare standard communications and summarize next steps after interactions, working Monday–Friday 8am–5pm