Customer Service Representative

Vets Pets; Raleigh (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical plans with prescription drugs

Dental and vision coverage

401(k) with employer match

Life insurance

Paid time off

Health Savings Account

Short-term disability

Supplemental critical illness and/or A

Uniform allowance

Employee assistance program

Job summary

Companion Veterinary Pharmacy in Raleigh, NC is seeking a customer service representative to handle client interactions, scheduling medication pick-ups, processing payments, and relaying prescription information to clients as directed by the pharmacist.

You will maintain confidential client records, assist with administrative tasks, and support process improvements using technology to enhance efficiency and accuracy.

Qualifications

• Minimum of one year administrative experience, preferably within a veterinary or healthcare setting.
• High school diploma or GED.
• Familiarity with veterinary software is advantageous.

Responsibilities

• Handling difficult clients/situations and escalating to management when appropriate
• Greeting and interacting with clients in a friendly, professional, efficient manner
• Receiving and managing incoming calls
• Processing payments
• Relaying prescription information to clients as directed by the pharmacist or pharmacy technician
• Maintain and update client records and patient information
• Assist with administrative tasks, such as filing, data entry, and inventory management
• Address and resolve client concerns or issues promptly and courteously
• Maintaining and promoting a clean/organized work environment
• Other duties as assigned

Skills

Computer skills

Basic arithmetic

Confidentiality

Organizational skills

Time management

Empathy

Education

HS Diploma or GED

1 year administrative experience

Veterinary software familiarity

Tools

Veterinary software

Job description

Description

The customer service representative is a client-only facing role whose duties include scheduling medication pick-up, interacting directly and indirectly with clients regarding their pets' medications, issuing invoices, and receiving payments. Customer Service Representatives are required to inform the manager of any escalations that may arise, clarifying payment options and processing payments.

Ideal Candidate:

• Seeking a position with short-term advancement opportunities
• Strong communication skills
• Is a self-starter demonstrating high initiative
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Always looking to make processes more efficient and effective using technology
• Willing to listen and try new things and other people’s ideas

Duties/Responsibilities:

• Handling difficult clients/situations and escalating to management when appropriate
• Greeting and interacting with clients in a friendly, professional, efficient manner
• Receiving and managing incoming calls
• Processing payments
• Relaying prescription information to clients as directed by the pharmacist or pharmacy technician
• Maintain and update client records and patient information
• Assist with administrative tasks, such as filing, data entry, and inventory management
• Address and resolve client concerns or issues promptly and courteouslyMaintaining and promoting a clean/organized work environment
• Other duties as assigned

Requirements

Required Skills/Abilities:

• Intermediate computer proficiency
• Basic arithmetic skills
• Ability to maintain confidentiality
• Excellent organizational, time management, and multitasking abilities
• Personable, empathic disposition
• Capacity to work well during distressing situations

Physical Requirements:

• Ability to sit for extended periods of time and walk intermittently
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Education and Experience:

• Minimum of one year previous administrative experience, preferably within a veterinary or healthcare setting
• High school diploma or GED
• Familiarity with veterinary software is advantageous

Benefits:

• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage are available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, your spouse, and eligible dependents is available
• Paid time off / holidays
• Health Savings Account available
• Short-term disability available
• Supplemental critical illness and accident plans are available
• Uniform allowance
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.