Customer Service & Technical Specialist - Securos

Mwiah; Massachusetts; On-site; USD 40,000 - 44,000; Full time

Job summary

Cencora, Inc. in Fiskdale, MA is seeking a Customer Service & Technical Specialist to support veterinary and livestock production solutions. You will handle daily customer inquiries, log cases, and assist with onboarding and account maintenance, using approved systems.

The role emphasizes accurate record-keeping, cross-functional handoffs, and contributing to continuous improvement. You’ll prepare standard communications and summarize next steps after interactions, working Monday–Friday 8am–5pm

Qualifications

• 2+ years of experience in customer service, customer operations, account support, or a related field.
• Certification in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, HDI CSR, COPC or equivalent certification preferred.
• Bachelor's degree in business administration, operations management, information systems, communications, or a related field, or equivalent experience required.

Responsibilities

• Supports daily customer inquiries, service requests, and case logging using approved systems and templates.
• Coordinates routine onboarding and account maintenance activities by tracking tasks, confirmations, and due dates across functions.
• Contributes to accurate records by updating data, maintaining audit-ready documentation, and confirming changes with stakeholders.
• Supports basic reporting by running standard dashboards, validating totals, and sharing status updates within guidelines
• Coordinates cross-functional handoffs by confirming inputs, following up on open items, and surfacing risks for timely resolution.
• Contributes to continuous improvement by noting recurring issues, suggesting checklist updates, and adopting revised procedures.
• Advances customer satisfaction by preparing standard communications and summarizing next steps after interactions.

Skills

Customer service

Account support

Communication

Education

Bachelor's degree in business administration, operations management, information systems, communications, or related field

ITIL 4 Foundation

Lean Six Sigma Yellow Belt

HDI Customer Service Representative (HDI-CSR)

COPC Customer Experience Representative

Job description

## Customer Service & Technical Specialist - SecurosPostuler: Fiskdale, MA: Temps Plein: Publié hier: R2619203Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# Ce que vous ferezThis role is in support of Cencora’s veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, serving animal health markets globally. **Summary of Role:** **Shift Details:** Monday-Friday 8am-5pm EST**Pay Details**: $29/hr-$32/hr (DOE) This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.* **Responsibilities:** Supports daily customer inquiries, service requests, and case logging using approved systems and templates.* Coordinates routine onboarding and account maintenance activities by tracking tasks, confirmations, and due dates across functions.* Contributes to accurate records by updating data, maintaining audit-ready documentation, and confirming changes with stakeholders.* Supports basic reporting by running standard dashboards, validating totals, and sharing status updates within guidelines* Coordinates cross-functional handoffs by confirming inputs, following up on open items, and surfacing risks for timely resolution.* Contributes to continuous improvement by noting recurring issues, suggesting checklist updates, and adopting revised procedures.* Advances customer satisfaction by preparing standard communications and summarizing next steps after interactions.**Education:**Bachelor's degree in business administration, operations management, information systems, communications, or a related field, or equivalent experience required. **Skills and Knowledge:*** 2+ years of experience in customer service, customer operations, account support, or a related field required.* Certification in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, HDI Customer Service Representative (HDI-CSR), COPC Customer Experience Representative, or equivalent certification preferred.