Customer Service Tech - Southwest VA

D. R. Horton; Virginia (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and HOLA

Job summary

D.R. Horton is hiring a Customer Service Tech to evaluate homeowner warranty items in Southwest VA. You will process work orders, perform repairs, and manage subcontractors to complete warranty work on time and to code.

The role requires a GED or high school diploma, 3+ years carpentry, drywall and painting experience, a valid driver's license, and willingness to travel overnight. Proficiency with MS Office and warranty apps is expected, with strong communication skills throughout.

Qualifications

• High school diploma or GED.
• Three or more years related experience, including carpentry work, drywall, texture repair and painting.
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 50 pounds.

Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items.
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting.
• Schedules and manages subcontractors to make designated warranty repairs.
• Ensure all repairs are completed within compliance standards.
• Certifies warranty work is completed within contractor obligations.
• Develop and maintain good rapport with subcontractors and homeowners.
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Processes charge-back documentation and invoices.
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Ability to work overtime
• Ability to travel overnight

Skills

Effective communication

Customer service

Independent work

Problem solving

Time management

Driver's license

Willing to travel

Education

High school diploma or GED

Tools

MS Office

DRH Warranty applications

Email

Job description

Job Description - Customer Service Tech - Southwest VA (2603259)

Customer Service Tech - Southwest VA - 2603259

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Essential Duties and Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensure all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge-back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Experience with minor electrical, plumbing and HVAC repair work preferred

Benefits

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Salary Range for this position is $60,000-$70,000 with additional bonus potential