Customer Service Tech Associate - Mansfield, OH

StarTek Inc.; Mansfield (OH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Paid training and continuous development

Promotion opportunities

Medical, Dental and Vision benefits

401K and Stock plan participation

Paid time off

Employee perks and discounts

Bi-weekly pay

Job summary

StarTek Inc. is seeking a Customer Service Tech Associate for our Mansfield, Ohio location. In this role, you will provide exceptional customer service, answer inquiries, and resolve issues with a goal of one call resolution. You’ll enjoy a supportive work culture with opportunities for growth, including paid training and medical benefits after 60 days.

Ideal candidates should possess excellent communication skills, a high school diploma, and the ability to work flexible hours. Apply today to join our dedicated team!

Qualifications

• 18 years of age or older.
• Open availability including 2nd or 3rd shift schedules.
• Previous experience in customer service or troubleshooting.

Responsibilities

• Provide solutions and answer customer service inquiries.
• Own customer interactions with a goal of one call resolution.
• Create connections with customers through problem-solving.

Skills

Excellent Communications skills

Problem-solving skills

Empathy

Ability to learn quickly

Customer engagement

Education

High School Diploma or GED

Job description

Customer Service Tech Associate - Mansfield, OH

United States

Job Description

In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!

Why Startek?

We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!

Benefits

• Paid training and continuous development
• Promotion opportunities (Startek makes every effort to promote from within)
• Medical, Dental and Vision benefits after 60 days of successful employment
• 401K and Stock plan participation
• Paid time off to enjoy time with friends and family.
• We also have employee perks and discounts with both national programs and community engagement programs
• Bi-weekly pay periods at $16.50/hour!

Job Requirements

• 18 years of age or older
• High School Diploma or GED
• Open availability, including 2nd or 3rd shift schedules.
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections.
• Excellent Communications skills
• Desire to actively engage and listen to your customers.
• Must be local to our Mansfield, Ohio facility for onsite work.
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution.
• Ability to learn new concepts quickly and efficiently and apply those learnings in real-time.

Startek is an Equal Opportunity Employer

Job Info

• Job Identification 9580
• Job Category Agent
• Posting Date 06/24/2026, 05:24 PM
• Job Schedule Full time
• Locations 850 West 4th Street, Mansfield, 44906, US