TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME

Micro Center; Hilliard (OH); On-site; USD 21,593 - 30,754; Part time

Benefits offered by this job

Employee Discount

Tuition Reimbursement

Paid Time Off

401(k) Company Match

Vendor and Company Training

Career Growth Opportunities

Job summary

Micro Center, the nation's leading computer and electronics retailer, is seeking self‑motivated, results‑driven part‑time Technical Support Representatives to join our team at the Corporate Office in Hilliard, OH. You’ll help customers find the right technology solutions while delivering an exceptional customer experience.

Availability 9:00 a.m. to midnight, weekends included, with starting pay at $19.00 per hour.

Qualifications

• High school diploma required.
• One year of customer service or related field preferred.
• Strong listening, critical thinking, and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Manage large amounts of inbound contacts via Phones, Chat, Text, and Email.
• Maintain understanding of current consumer electronics and technology.
• Identify customer needs, clarify information, and offer solutions.
• Personalize support to improve customer satisfaction.
• Accurately document all customer contacts and enter them into the database.
• Develop and maintain effective working relationships to ensure teamwork.
• Meet personal and team goals.

Skills

Customer service

Communication

Typing

Multitasking

Education

High School Diploma

Job description

MICRO CENTER is the nation’s leading computer and electronics big‑box retailer, offering more than 40,000 of the industry’s best technology products. For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.

We are seeking self‑motivated, results‑driven PART‑TIME TECHNICAL SUPPORT REPRESENTATIVES to join our team. In this role, you will contribute to a best‑in‑class customer experience while helping customers find the right technology solutions for their needs. This role is based in our Corporate Office located in Hilliard, OH. This role is ideal for individuals who thrive in a fast‑paced retail environment, enjoy learning new skills, and are passionate about delivering exceptional customer service. We’re seeking candidates who are available to work between 9:00 a.m. and midnight, with weekend availability. The starting pay for this position is $19.00 per hour.

Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you’ll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers get the most out of their products while growing sales, this is the perfect role for you!

What You’ll Do

• Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
• Maintain a general understanding of current consumer electronic devices and technology.
• Identify customers’ needs, clarify information, qualify issues, and offer solutions.
• Personalize support to improve customer satisfaction.
• Accurately document all customer contacts and enter them into the appropriate database.
• Develop and maintain effective working relationships to ensure teamwork.
• Meet personal/team goals.

What We’re Looking For

• High school diploma required; one year of experience in customer service or a related field preferred
• Strong listening, critical thinking, and problem-solving abilities
• Excellent verbal and written communication skills
• Accurate and efficient typing proficiency
• Ability to multitask effectively while managing priorities
• Flexible and adaptable when working with diverse customer needs and personalities
• Passion for technology, including computers & electronics is a definite plus - have fun at work with products you love!

Benefits That Support Your Growth And Well‑Being

Our comprehensive benefits package includes:

• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.