Customer Service Representative ITM Marketing, Inc

Coshoctonchamber; Coshocton (OH); Hybrid; USD 19,320 - 27,517; Full time

Benefits offered by this job

Weekly pay via direct deposit

Medical, Dental, and Vision Insurance

401(k) eligibility after 6 months

Paid time off (PTO)

Holiday Pay

Employer-paid Life Insurance

Job summary

Coshoctonchamber is hiring Customer Service Representatives (CSRs) for their Coshocton, Ohio office, with some remote options available. The role demands exceptional service skills across different communication channels while adhering to the company's values of professionalism and empathy.

The ideal candidate should have a High School Diploma and preferably 6 months of customer service experience. Benefits include competitive pay starting at $17 per hour, with additional offerings after 90 days of full-time employment.

Qualifications

• Ability to speak, read, and write English fluently and professionally.
• Experience working in a Windows/PC environment required.
• Minimum of 6 months of customer service experience preferred.

Responsibilities

• Provide knowledgeable and courteous customer support via telephone, email, and chat.
• Answer customer inquiries and resolve complaints.
• Maintain regular and predictable attendance.

Skills

Customer service experience

Typing speed of at least 20 WPM

Teamwork skills

Basic computer skills

Bilingual skills

Education

High School Diploma or GED

Tools

Salesforce

Windows/PC

Job description

Overview

Customer Service Representative (In-Office & Remote Opportunities)

ITM Marketing is currently hiring motivated and customer-focused Customer Service Representatives (CSRs) to support an e-commerce program. This role is available primarily on-site at our Coshocton, Ohio office, with limited remote work exceptions for agents who meet specific performance and role requirements.

Pay

• Starting at $17.00 per hour
• Weekly competitive pay (direct deposit required)

What You’ll Do

As a Customer Service Representative, you will deliver exceptional service through multiple communication channels while representing ITM Marketing with professionalism and empathy.

Key Responsibilities

• Provide knowledgeable and courteous customer support via telephone, email, and chat
• Answer customer inquiries, place orders, and resolve complaints using active listening and conversational skills
• Assist customers in an empathetic, kind, and professional manner
• Navigate multiple computer systems, databases, and screens efficiently
• Use basic office equipment and technology, including soft phones and web-based tools
• Maintain regular and predictable attendance
• Perform other related duties as assigned

Schedule

• Must be available to work between 9:00 AM and 5:30 PM
• Typical schedule is Monday–Friday with a 30-minute lunch
• Schedules are subject to change based on program needs

Training

• Paid, comprehensive training is provided
• Training is conducted virtually through Microsoft Teams with an instructor
• Successful completion of training is required to continue employment
• If training is not passed, you will still be paid for training time, but employment will not continue on the project

What We Offer

• Weekly pay via direct deposit
• Benefits after 90 days once hired into a full-time permanent position:
  • PTO
  • Holiday Pay
  • Medical, Dental, and Vision Insurance
  • Employer-paid Life Insurance
• 401(k) eligibility after 6 months of full-time permanent employment

Qualifications & Experience

• High School Diploma or GED required
• Minimum 6 months of customer service experience preferred (not required)
• Ability to speak, read, and write English fluently and professionally
• Bilingual skills are a plus, but not required
• Typing speed of at least 20 WPM
• Strong teamwork skills
• Experience working in a Windows/PC environment required
• Salesforce experience is a plus, but not required
• Proficiency in basic computer and keyboarding skills

Home Office Requirements (For Approved Remote Employees Only)

• Reliable, high-speed internet service:
  • Minimum 20 Mbps download speed
  • Must be cable or fiber
  • Cellular, mobile hotspot, fixed wireless, or satellite internet not compatible
• Quiet, distraction-free workspace
• Ability to provide your own equipment:
  • Computer or laptop
  • Dual monitors
  • Keyboard, mouse, and headset

Additional Requirements

• Must be 18 years or older
• Must be able to pass a background check
• Employment is limited to applicants located in Alabama, Arkansas, Colorado, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or West Virginia
• Onboarding requirements (including I-9 verification) must be completed before training

ITM Marketing uses E-Verify; employment is contingent upon passing both background and E-Verify checks