Customer Service Team Lead: Retail Ops & Growth

Whole Foods Market; Andover (MA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

store discount

paid time off

financial wellness

health & wellness support programs

access to other Team Member perks

Job summary

Whole Foods Market in Andover, MA is seeking a Team Member to assist the Team Leader in daily operations, including cash management, merchandising, labor, and regulatory compliance. You will lead and develop Team Members, deliver outstanding customer service, and support store programs and safety procedures.

The role emphasizes teamwork, high standards of execution, and strong product knowledge while working a flexible schedule to meet store needs.

Qualifications

• 18+ months retail Team Member experience
• 6+ months supervisory experience
• Proficiency with email, Microsoft Office, and operations-related applications

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers.

Skills

Customer service

Leadership

Team development

Regulatory compliance

Inventory management

Microsoft Office

Email proficiency

Tools

Box cutters

Electric pallet jacks

Heavy machinery

Job description

Whole Foods Market in Andover, MA is seeking a Team Member to assist the Team Leader in daily operations, including cash management, merchandising, labor, and regulatory compliance. You will lead and develop Team Members, deliver outstanding customer service, and support store programs and safety procedures.

The role emphasizes teamwork, high standards of execution, and strong product knowledge while working a flexible schedule to meet store needs.