Customer Experience Leader & Team Coach

Whole Foods Market; Kennesaw (GA); Presencial; USD 28.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Whole Benefits

Store discount

Paid time off

Descripción de la vacante

Whole Foods Market IP. L.P. is seeking an enthusiastic Team Member to assist the Team Leader in daily operations including cash management, expense control, merchandising, and labor. You will lead and develop Team Members while maintaining outstanding customer service.

This role requires adherence to health and safety regulations, product knowledge, and a strong teamwork mindset to support store programs and initiatives. Flexible scheduling, including nights, weekends, and holidays, is common.

Formación

• Customer-focused, friendly service with a positive image.
• Knowledge of products and ability to learn quickly.
• Willingness to grow into higher responsibilities and ownership.
• Ability to coach and mentor teammates for growth.
• Strong interpersonal, motivational, and team-building skills.
• Ability to teach others constructively.
• Regulatory and safety policy understanding.
• Proven leadership and decision-making abilities.
• Numerical skills for inventory, profitability, and financial performance.

Responsabilidades

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Collaborates with Team Leader on cost, margin, expense and labor targets.
• Resolves customer questions and concerns.
• Supports Team Leader in addressing team issues.
• Evaluates Team Member performance.
• Acts as point person in absence of Team Leader.
• Promotes WFM vision and goals.
• Fosters a positive environment and teamwork.
• Manages customer flows to delight customers.
• Trains, mentors, and counsels Team Members for high performance.
• Delivers timely performance evaluations.
• Communicates and models WFM goals.

Conocimientos

Customer service

Product knowledge

Growth mindset

Mentoring

Interpersonal skills

Teaching

Regulatory knowledge

Leadership

Financial math

Herramientas

Email

Microsoft Office

Operations apps

Descripción del empleo

Whole Foods Market IP. L.P. is seeking an enthusiastic Team Member to assist the Team Leader in daily operations including cash management, expense control, merchandising, and labor. You will lead and develop Team Members while maintaining outstanding customer service.

This role requires adherence to health and safety regulations, product knowledge, and a strong teamwork mindset to support store programs and initiatives. Flexible scheduling, including nights, weekends, and holidays, is common.