Customer Service Team Lead: Orchestrate Orders & Growth

W.S. Badger Company, Inc.; Gilsum (NH); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability Coverage

Wellness Resources

Job summary

W.S. Badger Company, Inc. is seeking a Customer Service Team Lead to supervise daily CS operations, train staff, and coordinate orders from receipt through shipment.

You will support the Sales Team in new programs and resolve issues to uphold our high service standards. The role requires 3–5 years in customer service with leadership experience and proficiency in order processing systems. A strong emphasis is placed on accurate data entry, cross‑department collaboration, and maintaining excellent

Qualifications

• 3–5 years of experience in a customer service role with a track record of resolving issues.
• Experience supervising, mentoring, or leading a team is preferred.
• Knowledge of order processing, account management, or upselling/cross-selling techniques.

Responsibilities

• Lead daily customer service operations, scheduling, data entry, and returns processing.
• Coordinate order processing for key accounts and international orders with cross‑department support.
• Monitor data entry accuracy and ensure timely, complete records in all systems.
• Oversee order coordination reports and ensure timely shipment and inventory updates.
• Provide training to new staff on systems, policies, and procedures, including refreshers.

Skills

Data entry

Order processing

CRM platforms

Team supervision

Tools

Syspro ERP

Gorgias

Zendesk

Job description

W.S. Badger Company, Inc. is seeking a Customer Service Team Lead to supervise daily CS operations, train staff, and coordinate orders from receipt through shipment.

You will support the Sales Team in new programs and resolve issues to uphold our high service standards. The role requires 3–5 years in customer service with leadership experience and proficiency in order processing systems. A strong emphasis is placed on accurate data entry, cross‑department collaboration, and maintaining excellent