Customer Service Operations Lead

Badger Balm Co; New Hampshire; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401k Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Wellness Resources

Job summary

Badger Balm Co in New Hampshire seeks a hands-on Customer Service Coordinator to manage daily CS operations, order entry, and key account coordination for international orders. You will ensure timely responses and accurate data across channels.

The role requires 3–5 years in customer service, strong computer skills, and familiarity with SYSPRO and CRM tools. Excellent communication and teamwork are essential in a fast-paced environment.

Qualifications

• 3–5 years of experience in customer service with a track record of resolving issues.
• Experience in sales or a sales-support function with understanding of order processing.
• Experience supervising or mentoring a team is preferred.
• Exposure to project management principles is a plus.
• Must understand Badger products and communicate their value.

Responsibilities

• Schedule daily coverage for essential CS tasks including off-hours coverage for weekends and holidays as needed for online sales.
• Ensure CS systems and phone coverage are available during all CS rep working hours and all sales folders are attended to daily.
• Ensure data entry is accurate, timely, and complete.
• Manage all Key Account and International order processing and work cross departmentally to ensure timely and accurate shipment of orders.
• Coordinate training for new team members and update staff on systems, policies and procedures.
• Reviews and prepares CS team timecards.
• Manage phone system and lost sales reporting.
• Maintain regular communication with the Sales Operations Manager regarding staffing gaps and bottlenecks.
• Answer incoming calls and voicemails in a timely manner.
• Distribute orders received via all CS channels and conduct daily coordination reporting.
• Monitor order volumes and reallocate orders as needed.
• Coordinate entry of large Key Account and International orders and maintain update spreadsheets.
• Communicate shipping and stock status to Key and International Accounts.
• Coordinate stock communications and inventory for in-stock/out-of-stock updates.
• Enter Web inventory reconciliation orders daily.
• Maintain and communicate new products and price changes in Syspro; create price lists if necessary.
• Create order entry procedure documents for new key and international accounts.
• Ensure required paperwork is received prior to shipping key account opening orders.
• Coordinate shipping timelines and logistics internally and externally.
• Keep up-to-date with Badger products and ingredients through trainings.

Skills

Strong computer skills

Windows Office

Outlook

SYSPRO ERP

CRM platforms

Data entry & reporting

Communication skills

Multitasking

Tools

Gorgias

Zendesk

SYSPRO ERP

Job description

Badger Balm Co in New Hampshire seeks a hands-on Customer Service Coordinator to manage daily CS operations, order entry, and key account coordination for international orders. You will ensure timely responses and accurate data across channels.

The role requires 3–5 years in customer service, strong computer skills, and familiarity with SYSPRO and CRM tools. Excellent communication and teamwork are essential in a fast-paced environment.