Operations Lead — Customer Success & Fulfillment

Custom Goods Logistics; Carson (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Custom Goods, LLC is seeking a Customer Service Lead to provide high-level service to internal and external customers while overseeing day-to-day operations within the assigned function. The role focuses on leading direct reports and achieving daily operational goals across the organization.

Responsibilities include driving customer satisfaction through ownership of daily execution for designated branches, managing capacity planning, producing status reports, and leading cross-functional

Qualifications

• High school diploma or GED and 2-5 years related experience.
• Minimum 2 years of direct supervisory experience.
• 3PL experience preferred.
• Experience in a distribution/fulfillment environment preferred.
• Proficient with Microsoft Excel and Outlook; experience with WMS.
• Excellent oral and written communication skills.
• Ability to build professional relationships at all levels.
• Detail oriented with strong follow-up practices.
• Professional demeanor and adaptability.

Responsibilities

• Oversee day-to-day operations within the assigned function and lead direct reports.
• Drive customer service and escalation handling for internal and external customers.
• Own daily execution across branches including order delivery and warehousing.
• Produce regular status reports for internal stakeholders.
• Lead projects with multiple teams and vendors, ensuring on-time delivery within scope and budget.
• Develop training and change-management initiatives.
• Monitor customer health signals and prevent churn with onboarding improvements.
• Forecast and report KPIs across departments and units.

Skills

Microsoft Excel

Outlook

Warehouse Management System (WMS)

Oral and written communication

Professional relationships

Attention to detail

Professionalism

Education

High school diploma or GED

Tools

Spreadsheets

Job description

Custom Goods, LLC is seeking a Customer Service Lead to provide high-level service to internal and external customers while overseeing day-to-day operations within the assigned function. The role focuses on leading direct reports and achieving daily operational goals across the organization.

Responsibilities include driving customer satisfaction through ownership of daily execution for designated branches, managing capacity planning, producing status reports, and leading cross-functional