Customer Experience Lead - Service & Growth

Pho Prime, LLC; Rialto (CA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

8 Paid Holidays

Wellness Day

Paid Time Off

Referral Bonus

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Training & Development

Job summary

W.W.Williams Company is seeking a Customer Experience Supervisor to help run a profitable service department. You will supervise staffing, ensure customer satisfaction, and monitor costs while driving improvements and meeting service objectives.

The role requires strong communication and the ability to guide service activities to completion. The position offers a permanent, full-time schedule with competitive compensation and benefits.

Qualifications

• 3+ years of experience in a heavy-duty dealership or diesel service environment.
• Strong knowledge of dealer business systems (e.g., ADP Dealer System).
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist customers with setting service appointments and keeping clients informed of vehicle service status.
• Open and close work orders in a timely manner.
• Research vehicle recalls, services, and repair information with manufacturers' websites.
• Sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

Skills

Customer service

Communication

Sales ethics

Tools

ADP Dealer System

Microsoft Office

Job description

W.W.Williams Company is seeking a Customer Experience Supervisor to help run a profitable service department. You will supervise staffing, ensure customer satisfaction, and monitor costs while driving improvements and meeting service objectives.

The role requires strong communication and the ability to guide service activities to completion. The position offers a permanent, full-time schedule with competitive compensation and benefits.