Customer Service Team Lead — Lead, Train & Elevate CX

HomeTeam Pest Defense, Inc.; Logan (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k matching

PTO

Paid holidays

Sick leave

Stock purchase plan

Growth opportunities

Training opportunities

Referral bonuses

Job summary

Fox Pest Control is seeking a Customer Service Team Lead in Logan, UT to guide a dynamic support team and ensure outstanding customer experiences. The role involves managing communications across calls, emails, texts, and scheduling, while coaching reps and handling escalations.

The ideal candidate brings solid customer service experience, strong communication skills, a willingness to learn, and the ability to work on-site in Utah. Fox offers competitive benefits and growth opportunities.

Qualifications

• Two years of customer service experience or more.
• Excellent communication skills (writing and speaking).
• Willing to learn and adapt in a fast-paced environment.

Responsibilities

• Answer inbound calls, emails, and texts and make outbound calls.
• Schedule and reschedule appointments and manage billing information.
• Resolve conflicts or complaints and ensure customer satisfaction.
• Participate in meetings and training to develop leadership skills.
• Provide coaching in 1x1 sessions with team members.

Skills

Customer service

Communication skills

Spanish language

Education

High School Diploma or GED

Some college

Tools

Database software

Job description

Fox Pest Control is seeking a Customer Service Team Lead in Logan, UT to guide a dynamic support team and ensure outstanding customer experiences. The role involves managing communications across calls, emails, texts, and scheduling, while coaching reps and handling escalations.

The ideal candidate brings solid customer service experience, strong communication skills, a willingness to learn, and the ability to work on-site in Utah. Fox offers competitive benefits and growth opportunities.