Customer Service Team Lead | Growth, Training & Leadership

Orkin LLC; Logan (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k with company match

PTO for full-time

Paid holidays

Paid sick leave and bereavement

Employee stock purchase plan

Leadership development plan

Paid hands-on training

Referral bonuses

Job summary

Fox Pest Control in Utah is seeking a Customer Service Team Lead to guide daily customer interactions at our Logan location. You will lead the team, handle inquiries, schedule appointments, and ensure high-quality service while upholding our RELATIONSHIPS FIRST culture.

The role includes coaching reps, resolving escalations, and contributing to growth through training and leadership opportunities.

Qualifications

• High School Diploma, some college preferred.
• Minimum two years Customer Service Rep experience.
• Experience with computer database systems/software.
• Willing to learn.
• Positive and professional dress and demeanor.
• Excellent communication skills, including excellent reading and writing skills.
• Genuine personality, confident in self, and in office and customer service skills.
• Ability to speak Spanish is a huge plus.

Responsibilities

• Answer inbound phone calls, emails and texts, and make outbound calls.
• Schedule and reschedule appointments, manage billing information and resolve conflicts or complaints.
• Participate in meetings and training to develop leadership skills.
• Take escalated calls and train team members.

Skills

Customer service

Communication skills

Spanish language

Education

High School Diploma

Some college preferred

Tools

Computer database systems/software

Job description

Fox Pest Control in Utah is seeking a Customer Service Team Lead to guide daily customer interactions at our Logan location. You will lead the team, handle inquiries, schedule appointments, and ensure high-quality service while upholding our RELATIONSHIPS FIRST culture.

The role includes coaching reps, resolving escalations, and contributing to growth through training and leadership opportunities.