Customer Service Team Lead | Growth & Leadership

Clark Pest Control; Logan (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401k

PTO

Paid Holidays

Sick leave

Stock Purchase Plan

Leadership Development

Training opportunities

Referral Bonuses

Job summary

Fox Pest Control is seeking a Customer Service Team Lead to support our growing local team. You will supervise inbound/outbound communications, help schedule appointments, and guide a group of representatives to deliver outstanding service.

We offer competitive pay ($20–$22/hour), health insurance, 401k, PTO, paid holidays, training, and opportunities for leadership development within a people-first culture.

Qualifications

• High School Diploma (or equivalent) required; some college preferred.
• Minimum two years in Customer Service or related role.
• Experience with database or CRM software sufficient for daily tasks.

Responsibilities

• Answer inbound calls, emails, texts and make outbound calls to customers.
• Schedule and reschedule appointments and manage billing information.
• Resolve conflicts or complaints and escalate when needed.
• Participate in meetings and training to develop leadership skills.
• Provide 1x1 training to Customer Service Representatives on the team.

Skills

Leadership

Communication

Customer service

Problem solving

Spanish language

Education

High School Diploma

Some college

Tools

CRM software

Database systems

Job description

Fox Pest Control is seeking a Customer Service Team Lead to support our growing local team. You will supervise inbound/outbound communications, help schedule appointments, and guide a group of representatives to deliver outstanding service.

We offer competitive pay ($20–$22/hour), health insurance, 401k, PTO, paid holidays, training, and opportunities for leadership development within a people-first culture.