Customer Service Team Lead — Growth & Leadership

Northwest Exterminating; Logan (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

PTO for full-time

Paid Holidays

Paid Sick leave and Bereavement

Employee Stock Purchase Plan

Training opportunities

Referral bonuses

Job summary

Fox Pest Control is seeking a Team Lead - Customer Service to lead our local customer service team and ensure a positive experience for every customer. The role emphasizes leadership, coaching, and effectively handling inquiries, scheduling, and billing processes.

The ideal candidate has 2+ years in customer service, strong English communication, and a professional demeanor; Spanish is a plus. The company offers growth opportunities, paid training, and a supportive culture.

Qualifications

• Two years of customer service experience preferred.
• Excellent communication, reading and writing skills.
• Willing to learn and maintain a professional appearance.

Responsibilities

• Answer inbound calls, emails, and texts; schedule appointments and manage billing.
• Resolve conflicts and provide training to team members in coaching sessions.

Skills

Customer service

Leadership

Communication

Spanish language

Education

High School Diploma

Tools

Database systems

Job description

Fox Pest Control is seeking a Team Lead - Customer Service to lead our local customer service team and ensure a positive experience for every customer. The role emphasizes leadership, coaching, and effectively handling inquiries, scheduling, and billing processes.

The ideal candidate has 2+ years in customer service, strong English communication, and a professional demeanor; Spanish is a plus. The company offers growth opportunities, paid training, and a supportive culture.